Keep Your Medicaid Coverage: Check Your Information Today

Many people in West Virginia get healthcare through Medicaid. Medicaid helps you go to the doctor, get medicine, and stay healthy. To keep your Medicaid, it is very important to make sure your information is correct and up to date.

Why You Should Check Your Information

Medicaid needs to know your current address, phone number, job or income, and who lives in your home. If something changes and you do not tell Medicaid, you might miss important updates or lose your coverage.

This means you should update your information any time your life changes.

What Kinds of Changes Should Be Reported?

Here are the most common changes you should report right away:

• New address: if you move, even across town
• New phone number: so Medicaid can reach you
• Job or income changes: if you start a job, stop a job, or your pay changes
• Changes in your household: someone moves in or out
• Pregnancy or if you had a baby
• Marriage or divorce

These changes help Medicaid make sure you still qualify and get the right benefits.

How to Check and Update Your Information

There are several ways you can check and update your information.

• By phone: 1-877-716-1212
• By email: osacsrc@wv.gov
• By fax: 304-558-1869
• By mail (U.S. Postal Service): P.O. Box 1668, Charleston, WV 25326-1668
• In person: Find your local office at https://dohs.wv.gov/field-offices

You can also report changes, apply for benefits, and complete reviews online.